Meet our team.

Norman graduated from the University of Western Ontario in 1993 with a Master of Science Degree (M.Sc.) in Communication Disorders – Audiology and in 2007 he earned a Doctor of Audiology Degree (Au.D.) at A.T. Still University in Arizona. Norman has been an active practicing Audiologist since 1992 and became a private practice clinic owner in 2005. He is currently the co-owner of Sense of Hearing Canada, with 14 locations in Ontario.

Heidi obtained a Doctorate of Audiology from Syracuse University and a bachelor's degree with honours in Speech and Language Sciences from Brock University with additional studies as a Communicative Disorders Assistant. Heidi completed her fourth-year audiology externship with Hearing Evaluation Services of Buffalo where she gained a wealth of knowledge regarding selection and fitting of a variety of hearing aids. Heidi has worked in the past as an Infant Hearing Screener, a VNG technician, and a Cochlear Implant Technician and brings experience testing both adult and pediatric populations and vestibular assessment. Before joining us, Heidi worked as a clinical audiologist at Watertown Audiology in Watertown, NY, and has been with Sense of Hearing since 2020.

Taryn has been with us since 2011 after graduating from the Hearing Instrument Specialist Program at Conestoga College. She also is a graduate of the American Sign Language/English Interpreter Program at St. Clair College.

David has been serving the Port Credit community since joining Sense of Hearing in February 2012. He is committed to providing his clients exceptional hearing healthcare services in a warm and welcoming environment. Creating and building meaningful relationships is equal to providing comprehensive audiological assessments, hearing aid evaluations, fittings, verification and servicing. David has received additional certification to provide treatment for Tinnitus and is sought after for his safe and effective earwax removal services.

Julie joined our Sense of Hearing team in the fall of 2014 working at our Guelph location. She then worked full-time at our Waterdown location until Fall of 2022. Julie has now returned to our Guelph location full-time. She completed the Hearing Instrument Specialist at Conestoga College.

Amy joined Sense of Hearing Burlington North location in March of 2019 after graduating from the Hearing Instrument Specialist program at George Brown College. She previously earned her honors Bachelor of Science degree at McMaster University, studying in the Psychology, Neuroscience & Behaviour department. Now working as a Hearing Instrument Specialist at our Mississauga Central location.

Lara has been a specialist for 12 years, earning her Hearing Instrument Practitioners Diploma through Grant Mac Ewan University and received her Board certification in 2004. She has been with Sense of Hearing since 2012.

Marnie has lived in Hamilton for 20 years. She has been a Hearing Instrument Specialist since 2007. She will bring a lot of clinical experience and local knowledge to this office. She has been with Sense of Hearing since 2016.

Kelly Gadreau joined the Sense of Hearing team in February 2014 bringing with her 18+ years of experience in customer service and office management. Prior to joining Sense of Hearing Kelly spent 11 years working in the Developmental Services sector managing a group home and providing daily support to youth with mental and physical disabilities. In September 2017 Kelly enrolled in the Hearing Instrument Practitioner program at Grant MacEwan University. Since graduating from the program in 2019, Kelly has been working as a Hearing Instrument Dispenser at our Welland location.

Yayi's journey began in Cuba, where she earned her degree in English Language and Literature and spent a year teaching at the University. Upon moving to Canada, she specialized in Medical Office Administration and then brought her skills to a bustling Medical Centre, starting as a receptionist and later managing referrals for over 20 family doctors and 10 specialists. Since joining Sense of Hearing in 2016, she has made significant contributions, excelling in patient care and clinic operations. While working, Yayi pursued further education and recently graduated from the Hearing Instrument Specialist program at MacEwan University. She is now the Hearing Instrument Specialist at this new Brampton clinic. Her commitment to professional growth and client care continues to enhance the quality of our services.

With over 15 years in the medical device industry, Dmitry brings a wealth of knowledge spanning hearing care, optical, and mobility. Drawing on his dual background in clinical practice and leadership, he is dedicated to delivering high-quality, patient-centred care tailored to individual needs. Dmitry completed the Hearing Aid Practitioner program at Grant MacEwan University and is a licensed and AHIP-registered Hearing Instrument Specialist. Based at the Guelph clinic, he partners closely with his patients to enhance their communication, hearing performance, and overall quality of life through personalized, ongoing support. Outside the clinic, Dmitry enjoys spending time with his wife and two young boys, often dedicating his weekends to coaching their soccer and baseball teams.

Winta graduated with Honors from George Brown College in 2025 as a Hearing Instrument Specialist. She has participated in hearing aid donation initiatives supporting underserved communities in Eritrea and the Dominican Republic and previously worked in PEI before joining Sense of Hearing in 2026.

Gouthami joined Sense of Hearing in May 2026, working between our Hamilton and Stoney Creek locations. She completed the Hearing Instrument Specialist program at George Brown College and holds a Master of Science in Audiology and a Bachelor of Science in Audiology and Speech-Language Pathology from Osmania University, India. She gained hands-on experience through her co-op at Sense of Hearing, supporting hearing screenings, hearing aid fittings, follow-ups, and client counseling. Before moving to Canada, she served as a Clinical Supervisor in the Audiology Department at Helen Keller's Institute in India, mentoring students and supporting patient care. She is passionate about helping individuals improve their communication and confidence through personalized, patient-centered hearing care.

Corinne joined the Sense of Hearing team in April 2012 and provides administrative and office management support for various clinic locations.

Kimberley graduated from Humber College in 1987 with a Developmental Services Worker diploma. Kimberley worked with special needs individuals of all ages (primarily adults). Kimberley later worked in customer service for approximately 12 years before joining Audia Hearing Aid Centre in 2002. Audia Hearing Aid Centre (Oakville) was sold in November 2006 to Montcalm Audiology & Hearing Aid Services (rebranded to Sense of Hearing in 2012). Kimberley has also completed a Small Business Management Certificate Program. Kimberley continues to provide administrative and office management support for our Oakville clinic location. Kimberley provides the Marketing Support, Marketing campaigns and Media presence for all Sense of Hearing locations.

Adria joined the Sense of Hearing team in October 2012 and provides administrative and office management support for our Welland clinic location.

Anne joined our Sense of Hearing team in 2012 as an Office Manager and continues to provide administrative support at our Burlington clinic location. Anne's commitment to patients and staff are a great asset to our Sense of Hearing family.

Kelly joined our Sense of Hearing team in 2009 at our Port Credit location where she worked as the office manager for 11 years. Kelly now works in the Accounting Department at our Burlington Head Office location.

Nisha has a background of working in a community health setting, with a diploma in Medical Administration from Sheridan College. Nisha has previous experience with working in a medical reception position. Before joining Sense of Hearing in August 2024 as the office manager she has prior experience working in a different hearing clinic for 2 years. She really enjoys seeing patients on their hearing care journey and seeing the difference it makes in their lives.

Rosa had worked as a PSW, caring for paraplegic and quadriplegic patients for two years before going back to school for her Medical Office Administration diploma. She previously worked at an Urgent Care Centre with seven doctors and pediatricians. Rosa brings with her over 10 years of customer service experience, and is currently our Office Manager at our Etobicoke location. She has been with Sense of Hearing since 2018.

Maryann joined our Sense of Hearing team in 2015 as the Office Manager for our Burlington location. She has completed the Leadership Skills Certificate Program at University of Toronto and has 15 years of experience in the medical field. Maryann provides exceptional customer service.

Bonnie joined the Sense of Hearing team in June 2018 as the Office Manager in Guelph. She brings 28 years of experience in the financial industry working with domestic and international clients. She will gladly help you with any questions and concerns.

Jennifer joined our Sense of Hearing team in 2021 and provides administrative and office manager support for our Welland clinic location. She brings with her years of experience both in customer service and in the hearing health industry. Jennifer enjoys working with the public, helping others and will always welcome you with a bright smile.

Val joined the Sense of Hearing family in January 2020. She brings with her a positive energy and experience in customer service.

Steph joined the Sense of Hearing team in 2023 and brings with her 20 years of customer service and childcare. She is always happy to help others. She joins us as the Office Manager for our St. Catharines West location.

Liana joined the Sense of Hearing team in May 2024 as an office manager and is now based at our Stoney Creek clinic. She brings with her experience and management from the property management world. She loves working with people and helping out where needed.

Teresa joined the Sense of Hearing team in December 2024 and brings with her over 50 years of customer service and management experience. She joins us as the Office Manager for our Port Credit location.

Bringing with her years of experience in office administration and client services, Rhonda joined the Welland Sense of Hearing team in 2024.

Christina joined our Brampton location as Office Manager in October 2025. She has years of customer service and office administration experience.

Chelsea joined Sense of Hearing in May 2026 at our Hamilton location. She is a friendly and organized professional with experience in customer service, staffing, training, and administration. She enjoys helping people, building positive relationships, and keeping things running smoothly behind the scenes. She takes pride in being dependable, approachable, and always willing to go the extra mile to support both clients and coworkers, while being passionate about creating a welcoming environment and making a positive impact wherever she works.